Manage your bosss emails and phone calls like a pro

Manage your bosss emails and phone calls like a proAs an assistant, you will often be asked to manage your bosss correspondence, including emails. This can often be a tricky task, particularly because its hard to know the correct tone to strike. Should you write in your voice? In his or hers? What if your boss just leaves it up to you?Representing someone else is a huge responsibility, but one you can weather with dignity and poise. Here are a few things to keep in mind to make aya you dont lose the privilege or fumble the ball.Keep it confidential.It should go without saying that whatever you read in your bosss email isnt meant to be repeatedto anyone. Dont discuss personal items you might come across with anyone, least of all your boss (unless he brings something up). And dont blab about professional developments within your company to your colleagues eithernot even to warn them of impending changes.When in doubt, ask.Dont just accept the email task as yours, silently and resolutel y. Ask questions. What is it she wants you to accomplish? Are you authorized to unsubscribe her from unnecessary mailing lists? Are you monitoring so she doesnt have to weed through everything, or are you actually in charge of triaging, organizing, and (eep) responding. And, if so, how would she like you to do thatas yourself (Sincerely, Your Name, Personal Assistant to Her Name) or as your boss? The mora you know going in and the more you two are on the same page, the fewer misunderstandings will crop up.Read them, and take notes.Even if some of this stuff might be over your head, the more you know, the more you can help. Make sure to read carefully and have a sense at any given time of whos asking for what and which things need to happen first. Make sure to note impending deadlines, appointments, timely actions, etc., and flag them immediately. Make note of these in your own calendar, as well as in your bosss. That way you can send reminders.Stay professional.When discussing the c ontent of these emails with your boss or when responding to them yourself, make sure to act the part. Be every bit as professional and polished as your boss is. Remember, you are acting on his behalf.Come up with a system.If youre given the leeway, try to come up with a system that will work for both of you. For example, you can file everything non-essential into folders like Junk, Personal, and News. Then everything else is work stuff and you can both focus on that. Come up with a flagging systemusing different colors or labelsso you can communicate to each other what needs to be done first. Keep it sensible and simple.Check twice.Make sure to bookend your workday by checking emails first thing and then going through for anything urgent at the end of the day. Making sure you do a thorough check in the morning and the evening means that whatever system you came up with for organizing will keep functioning smoothly, rather than falling apart overnight.Stay cool.Dont bother your boss with a question every time you arent sure what to do with a given emaileven at the beginning. Try instead to keep a running list of questions you want to ask and save them for the end of the day. In a few days, youll find you have far fewer questions.Dont forget to do your own work.Dont let your bosss emails swallow your whole work day, eclipse your projects, or make you neglect your own inbox. Develop a system that works for you so that you can balance both of your correspondences. This will make the arrangement more stable and sustainable for both of you.

2 Life-Changing Lessons I Learned From Having a Female Boss in a Male-Dominated Industry

2 Life-Changing Lessons I Learned From Having a Female Boss in a Male-Dominated Industry Sales is a male-dominated industry, with only 39 percent of schlussverkauf professionals being women. And even though Hubspot reported that women are 5 percent more likely to close a deal than men, the percentage of women in sales has only grown 3 percent over the last decade. Personally, I have been working in the sales industry for ten years, and I have only had two female managers. When I first started working in sales, I welches fortunate to be on a sales team that welches gender diverse. But when you looked at the management level, it was all men. Then, one day, I transferred drehorts and ended up on an all-male sales team that was led by a woman.I remember meeting the sales team and saying to myself Well, this is different. There was a clear distinction between the sales reps and the customer support reps. Sales reps were male, and support reps were female. And, now, there was me.On my firs t visit, I could see in my new managers eyes that she was elated to have me on her team. She did notlage waste any time taking me under her wing. It was my first day when Becky, my manager, taught me two career lessons that I still value to this day.1. You do not have to become one of the guys.Becky told me that in her experience, the biggest mistake saleswomen make is trying to be one of the guys. She told me that this never worked and always backfired, which resulted in the saleswoman leaving their location or quitting altogether.Be you, is what she told me when she took me on a walk around the sales floor. Those doors are going to swing open, and the phone is always going to ring. You do not have to alter or change yourself to compete. Your authenticity is what will get you the customers.Being one of the guys is probably not a new concept to you.It certainly wasnt for me.But I had never heard anyone tell me I shouldnt be one the guys. Something as simple as that made more sense t o me than any training manual I read. I attribute a lot of my success as a saleswoman to not trying to play another persons game on the sales floor. Instead, I played my own game and walked to my own beat. I created my own opportunities. She was right the customers naturally came to me.2. This will not be the only time you will be an only.Becky was very upfront with me and let me know that I would be her only female sales rep. She had not consistently had one in a long time. After that, she proceeded to tell me that this wasnt going to be the last time Id be alone, either.I wish someone would have told me earlier in my career that I would not see many people like me as I move up, she said.I think we like to believe that the only experience doesnt exist anymore when it comes to gender diversity, but it is still very much alive in corporate America. According to the2018 McKinsey Women in the Workplace study, one in five women say they are often the only woman or one of the only women in the room at work. And this is twice as common for senior-level women and women in technical roles.I worked at Beckys location in 2013. Five years later, her comment is more real to me today than it was then.I do not let the only experience impact my success or outcomes at work. Instead, I make it fuel my desire to work hard and help others along on their journey, because I know what it feels like to be the only woman and the only woman of color in a meeting, interviewing for a promotion or even on the sales floor.I learned so much from Becky, and I am forever grateful that I was able to have an impactful female leader early in my career. I now share these same two points with future female leaders in my organization, helping shape one boss at a time.--Jemia is a certified Diversity Inclusion Practitioner from Georgetown University. Her passions lie in research around equity, gender diversity and blogging about her experiences as a woman of color. You can find Jemia on Twitter, LinkedIn and Instagram.

What You Should Do to Find Out About Best Usajobs Resume Writing for Veterans Before Youre Left Behind

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